Returns & Exchanges
At Walden Farms, we stand behind the quality of our calorie-free products and want you to be completely satisfied with your purchase. If your order arrives damaged or does not meet your expectations, we offer a hassle-free return or replacement process within 30 days of delivery.
Contact Support
Reach out to our customer service team within 30 days of receiving your order to initiate a return request or report a quality issue.
Provide Order Details
Include your order number and, in the case of damaged goods, please attach a photo of the product and packaging for our quality control team.
Return Authorization
Once approved, we will provide you with a return authorization number and instructions on how to safely ship the items back to our facility.
Refund or Replacement
After we receive and inspect your returned items, we will issue a full refund to your original payment method or ship out a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing